“When everybody is doing right the first time, the inevitable happens: nobody complains about anything or anyone anymore... expressing satisfaction with their silence. Everybody is then lulled to complacency and begins to be content with the status quo, the way things are and will be. Nobody wants to rock the boat or make waves. The time is then ripe for the next stage ... kaizen.”
“Kaizen is the process of non-stop improvement of everything we do. It is a Japanese term consisting of two characters: kai meaning change and zen meaning good, thus together meaning improvement. The kaizen battle cry is ‘there is always a better way’. With kaizen everybody keeps finding better and much better ways...If something is done right, there must be a way of doing it better... It begins when we improve the right thing and make it better and better... It is a process that starts but never stops.”
These may be small baby steps but always towards the upward direction. The idea is not to remain in a standstill... this will not be forever. At some point, either one goes uphill or downhill.
In our dealings with our loved ones, think -- There’s always a better way to love them. Keep trying...
Ref. Quality Means Survival (Rene Domingo)
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